Refund policy

1. The short version

If UKE IT! isn't working for you, email us within 30 days of the charge and we'll refund it. No arguments about how much you used it.

2. Your trial

Every new account gets 3 days with everything switched on. Cancel at any point during those 3 days and you are never charged — there is nothing to refund. If you forget and the first payment goes through, the 30-day window below still covers you.

3. Subscriptions

• • Monthly and annual plans can be refunded in full within 30 days of the payment date.
• • Cancel any time from your account page. Cancelling stops future payments and you keep access until the end of the period you already paid for.
• • After 30 days we don't refund part-used periods, but you can cancel so you aren't billed again.

4. Song packages

Each package is a one-off purchase that stays in your library. Every package has a free 20-second sample so you can hear it first. If a package is faulty, mislabelled or simply not what you expected, we'll refund it within 30 days of purchase.

5. How to ask for a refund

Email support@ukeit.app from the address on your account and tell us what you bought and roughly when. Approved refunds go back to the original payment method, normally within 5–10 business days depending on your bank.

8. Who takes the payment

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all orders. Paddle handles billing enquiries and returns, so a refund may appear on your statement from Paddle rather than Aaron Weston. You can also contact Paddle directly about any charge.

9. Your statutory rights

Nothing here replaces consumer rights you have by law, including EU and UK rights of withdrawal on digital purchases. If local law gives you more than this policy does, local law wins.